Solutions Consultant

About Us:

At Amego, our mission is to deliver the world's best attendee experiences for events, and we can't do it without an awesome team. Events is a difficult and exciting work context, filled with challenges, dynamism, and deadlines. If you're comfortable working under pressure to deliver amazing experiences for the world's top brands, you could be an Amego! Amego is the #1 mobile platform for B2B events. Our attendee experience platform empowers businesses to seamlessly organize and execute impactful events globally. Amego's cutting-edge app platform incorporates state-of-the-art technology, robust branding options, and the most comprehensive set of features available in the mobile events industry. Our tools are meticulously crafted to streamline event planning processes, ensuring efficiency, speed, and unparalleled reliability. By seamlessly integrating with core event management system partners, we enhance attendee engagement through immersive experiences that reflect and amplify the brand identity of our customers. Amego is trusted by industry leaders such as Google, ServiceNow, Atlassian, Intuit, The New York Times, and numerous others to deliver unforgettable mobile event experiences.

Job Description:

Solutions Consultant

The Solutions Consultant will act as the primary liaison between customers and our development team, ensuring customization requests are clearly defined, priced, developed, tested, and delivered to the customer’s satisfaction. This role requires a blend of customer success, technical aptitude, and project management skills to drive seamless execution and maintain strong client relationships.  You will bridge the gap between Sales, Product Development, and Engineering to ensure the successful customization and implementation of our SaaS-based mobile event management application. You will own the process from requirements gathering through delivery—translating client needs into actionable specifications, managing implementation, and ensuring a high-quality launch.

Key Responsibilities:

Pre-Sales Engagement & Requirements Gathering:

• Collaborate with Sales to understand customer goals, pain points, and use cases during the sales cycle.
• Conduct discovery sessions with clients to gather detailed customization requirements.
• Translate business requirements into high-level functional specifications and/or solution designs.

Project Scoping & Statement of Work:

• Work closely with Product and Engineering teams to validate feasibility and define scope.
• Balance client needs with product capabilities and propose best-fit solutions.
• Define scope, deliverables, timelines, and resources needed for implementation projects.
• Develop accurate Statements of Work (SOWs) for professional services engagements.

Solution Design, Implementation & Project Management:

• Draft comprehensive technical specifications and user stories, as needed, for customization work.
• Lead implementation projects from kickoff through delivery, acting as the main point of contact for internal teams and clients.
• Manage project timelines, milestones, risks, and communication.
• Coordinate with cross-functional teams including developers, QA, and design.

Quality Assurance & Testing:

• Develop and execute test plans to ensure customizations meet defined requirements.
• Coordinate User Acceptance Testing (UAT) with clients and manage feedback cycles.
• Ensure smooth handover to account teams post-implementation.

Qualifications:

Required:

• 3-5+ years of experience in implementation, solutions delivery, or product/project management in a SaaS environment.
• Strong understanding of mobile app ecosystems and SaaS delivery models.
• Experience writing functional specifications and scoping professional services engagements.
• Excellent stakeholder management and communication skills (both technical and non-technical).
• Proficiency in tools like Jira, Confluence, Figma, or equivalent.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

What You’ll Bring:

• A consultative mindset with a passion for creating tailored client solutions.
• A collaborative approach to working with cross-functional teams.
• Detail-orientation coupled with the ability to see the big picture.
• Confidence to challenge assumptions and advocate for scalable solutions.

Preferred:

• Basic coding knowledge (e.g., SQL, Python, JS) to better understand technical requirements.
• Certification in project management (e.g., PMP, Scrum Master).
• Familiarity with SaaS metrics (e.g., churn, MRR) and customer lifecycle management.
• Technical background or understanding of software development principles.
• Events experience is a big advantage.

Why Join Us?

• Be part of a passionate team working on cutting-edge technologies.
• Opportunity to shape the engineering culture and drive innovation.
• Competitive compensation, benefits, and opportunities for growth.